PHCS News

UMCP's Surgical Center Named 2008 Press Ganey Summit Award Winner for Patient Satisfaction

Feb 5, 2009

University Medical Center at Princeton's Surgical Center has been named the 2008 Press Ganey Summit Award winner for patient satisfaction. This prestigious award is achieved by sustaining an overall rank above the 95th percentile for the past three years. With its consistently high scores in patient satisfaction, UMCP's Surgical Center ranks among the top 5 percent in the country for patient satisfaction.

Press Ganey is an independent organization that measures and reports patient satisfaction for more than 7,000 healthcare organizations, including nearly 40 percent of all hospitals in the United States. Press Ganey notes that the Summit Award is its most challenging to attain. Recipients must have ranked in the 95th percentile --the top 5 percent in the nation -- or above, for at least three consecutive years, in the Press Ganey database.

James Demetriades, Executive Director - Surgical Services, UMCP, attributes the high patient satisfaction scores to the patient focused care that has become ingrained in UMCP Surgical Center staff and physicians. "We have created a culture where patient satisfaction is a major driver of overall performance and a tool for evaluating individual employee performance, and the staff has rallied around that," Demetriades explains.

"University Medical Center at Princeton Surgical Center is dedicated to making the outpatient surgery experience pleasant for patients and their families," he adds, noting that this exceptional service and patient satisfaction sets UMCP Surgical Center apart.

The UMCP Surgical Center, which features four operating rooms and one minor procedures room, is staffed by an experienced team of professionals selected for their expertise in caring for patients undergoing outpatient surgery. As more patients choose outpatient surgical procedures, UMCP's Surgical Center works to lead the way in advanced, minimally invasive procedures, such as arthroscopic surgery on the knee, shoulder, ankle and wrist; breast biopsy; cataract extraction; ear, nose and throat procedures (such as balloon sinuplasty); plastic surgery; and wisdom teeth extraction. The team includes board certified surgeons and anesthesiologists, board certified pediatric anesthesiologists and nurses who hold special certification in such key areas as cardiac life support, pediatric advance life support, post-anesthesia and ambulatory peri-anesthesia.

UMCP Surgical Center also maintains a high nurse-to-patient ratio, and all of the doctors and staff members are skilled in the latest surgical procedures and state-of-the-art medical equipment. UMCP Surgical Center surgeons' specialty areas include: orthopaedic surgery; anesthesiology; ophthalmology; pain management; general surgery; gynecology; urology and podiatry. The patient experience is reinforced with routine follow-up calls after surgery to assess patients' continued recovery and satisfaction with their experience, Demetriades says.

UMCP Surgical Center was honored along with other 2008 Summit Award recipients at Press Ganey's national conference in Texas.