RESPONSIVENESS: Excellent medical care is based on continuous healing relationships. Health professionals should provide care and be responsive at all times (24 hours per day, every day). The delivery of care can occur through face-to-face visits and telephone contacts and other means as appropriate.
PATIENT-CENTERED CARE: While the quality of care is uniform, care may be customized according to patient needs and values. Health professionals have the capability and responsibility to respond to individual patient choices, preferences and needs.
INFORMED CHOICES: The patient has a significant role in determining the course of his or her care. Health professionals should be able to accommodate differences in patient preferences and encourage shared decision making.
COMMUNICATION: Physicians and staff work diligently to fulfill the organization’s commitment to sharing knowledge and information with patients. Health professionals should support patients’ access to their own medical, clinical and other relevant information. Health professionals should communicate effectively, ensuring that patients have adequate information to make informed decisions.
EVIDENCE-BASED CARE: Decisions regarding care are evidence-based. Health professionals should provide care based on the best available scientific standardized knowledge.
SAFETY: At Princeton HealthCare System, safety is a top priority at all times. Health professionals should strive to enhance safety by continuously paying close attention to procedural and operational systems and by following policies and procedures that help prevent and mitigate errors.
SERVICE: Patients’ needs should be anticipated whenever possible. Health professionals should do their best to anticipate patient needs through listening to patients and their representatives and monitoring patient conditions.
EFFICIENCY: Health professionals should make efforts to eliminate wasting of resources, patient time, or other valuable commodities.
TEAMWORK: Cooperation among clinicians is a priority. Health professionals should actively collaborate and communicate to ensure an appropriate exchange of information and coordination of care.
RESPECT and COMPASSION: Health professionals should deliver care with respect and compassion.