It’s impossible to predict when you may be in an emergency situation, but it is possible to be prepared. Gather the following personal information and keep it easily accessible. In the event of an emergency you will have everything you need ready to go.
- Your personal identification.
- Your current medication(s) or a list of your medication(s).
- Your insurance identification card. (Your insurance company may require that notification be given within a specified time period following your visit – please check your identification card or follow up with your insurance company.)
- The name of your primary doctor.
- A copy of your advance directive or POLST form, if you have one.
- Your current address and telephone number.
Answers to common questions about your emergency stay:
About Your Visit in the Center for Emergency Care
While the differences in the variety and severity of conditions that lead to an emergency department visit make it difficult to know exactly what to expect, our identification and treatment of the cause of your particular condition begins with a coordinated effort by a team of highly qualified specialists. In addition to examinations by the emergency care team, your care may include lab tests, imaging studies, medications, consultation with other doctors and possibly admission to the hospital.
After seeing the triage nurse, you may be asked to wait in the waiting room for a bed in the Emergency Department to become available. Although we cannot predict how long you will wait, we always do our best to minimize waiting time. During this time, you are able to contact the triage nurse with any questions you may have. If you need anything to make your wait more comfortable, such as a magazine or blanket, please let our Patient Representative know. If you, or your loved one, feel your condition has changed, please alert the triage nurse immediately.
Is Everyone Given Emergency Care?
Everyone who enters the Center for Emergency Care is seen - no appointment is necessary. Triage allows patients most in need of care to be seen first. After checking in with the triage nurse, you will be escorted to the area most appropriate for your care.
Who Will Treat Me?
Patients are cared for by doctors, physician assistants, advanced practice nurses, registered nurses, and emergency department technicians. You may also meet admission representatives, secretaries and volunteers, all working to meet your needs. Other providers involved in making medical decisions about your care may include your own doctors, as well as specialist physicians such as orthopedists or cardiologists.
What to Tell the Staff
To help us assess and treat you, please inform us of:
- Past and current health problems
- All medications, over-the-counter drugs, vitamins and herbs you are currently taking, including dosage amounts
- Any recent trips overseas
- If you are pregnant or breastfeeding
- Any additional medical information that you believe to be important
How Long Should I Expect to be in the Center for Emergency Care?
Some patients are seen, treated and sent home in a short period of time. For patients requiring diagnostic studies, medication, repeat examinations, and consultations with other doctors, the average time in the Center for Emergency Care typically ranges from approximately two to five hours. Every effort is made by our emergency care team to evaluate and treat each patient promptly, while keeping you informed and comfortable. If admission to the hospital is required, your doctor or a specialist will provide admission orders for your care. Occasionally, the hospital may be very busy and an extended stay in the Emergency Center of Care may be necessary. In this case, we will do our best to keep you comfortable until a room can be prepared for you.
What is "Split Flow" and Intake?
For those patients coming to the Center for Emergency Care with minor injuries or illnesses, UMCP provides a treatment area called Intake. This area is open from 9 a.m. to 9 p.m. seven days per week. It is staffed by a physician assistant, an RN and an emergency department technician. In most cases, urgent care and lower acuity patients are evaluated, treated and released within 2 hours of their arrival.
Are Visitors Allowed?
Having family or friends with you can ease the stress of being in the Center for Emergency Care. At UMCP, visitors are welcome to visit with you at your bedside, and no more than two visitors will be allowed into your treatment area at a time. Your privacy and confidentiality are very important to us. We ask all visitors to respect the privacy of others in the Center for Emergency Care by waiting either with the patient or in the waiting room.
Sometimes visitors may be asked to remain in the waiting room while certain treatments are performed. We will try to minimize the time that visitors are not allowed at your bedside. We ask that all visitors follow the instruction of UMCP personnel at all times.
Safeguarding Your Valuables
It is best to ask a relative or friend to hold onto your valuables while you are being treated in the Center for Emergency Care. If you are admitted to the hospital, your loved one or friend may take your valuables with them or your valuables will be placed in a locked closet.
What Happens When I Am Ready to Go Home?
Following treatment, patients who are ready to leave, receive verbal and written instructions about what to do once home. These details include any home care, medication use, and follow-up appointments that may be necessary.
If you continue to have problems, please feel free to return to the Center for Emergency Care or contact your physician. In the event of a medical emergency, call 9-1-1 for assistance.